Terms and Conditions

Project: Delivery of the agreed scope of Products within the agreed schedule.

Order: Legal agreement between the parties in which the Schedule, Products, and fees are specified.

Product: The final deliverable of a project, which typically includes digital computer-generated images, animation, or interactive visual tools.

Asset: Any digital materials, e.g., models, textures, surfaces, cut outs, music, stock images, or videos, that are used by ZUR to create the final Product.

Work files: Any digital material besides the Product that ZUR creates during the visualization process.

Schedule: It defines the Project start date, delivery date, and other milestones.

Confidential Information: It includes any information marked as confidential or declared to be confidential by project/specific NDAs.

Starting Package: The materials that are required by ZUR to start a Project.

ZUR delivers the ordered Products based on the agreed timeline and scope in accordance with the Order.

Modifications to scope, schedule, workflow, or additional comment rounds after delivery, always imply additional fees and are subject to a new development schedule.

The Client is required to alert ZUR to any major changes in schedule, timing, or scope as soon as they become aware. ZUR will always inform the Client of the available options and the related additional fees in advance of commencing the work.

If the project is cancelled, postponed, or rescheduled by the declaration of the Client less than (3) days before the start date, after the start date of the project, or after confirming an order, then ZUR will invoice the completed part of the work to the Client and reserves the right to invoice an additional cancellation fee of 15% of the total order amount.

The project is completed, and the order fulfilled at the final delivery of the Project. After delivery, the Client has 3 working days to raise any specific issues, concerns, or complaints and indicate the exact changes required to rectify the issues.

The Client does not have the right to reject the final delivery of the Project without specifying any issues. In case of not receiving any communication from the Client during this 3-working-day period, the Order is considered fulfilled, and the invoice will be issued to the Client.

Final Products are always delivered digitally via ZUR's preferred delivery method unless Client doesn't request another delivery channel.

Raw and/or editable files, such as PSD files, are not part of the deliverables unless specifically agreed upon in the Order.

ZUR reserves the right to ask for prepayment prior to the Project Start Date and put the Project on hold in case the Client fails to transfer the prepayment by the due date.

The standard payment term for partial and final invoices is 15 days after the date of issue, even if the Client has not received payment from their client.

The accepted currencies are TWD, USD, EUR, as specified in each invoice unless otherwise agreed. The accepted payment forms are wire transfer and bank transfer.

ZUR respects the intellectual property rights of its clients and other third parties and expects its clients to do the same when using its Products and Services.

ZUR reserves the right of attribution for all Products produced by ZUR. The Client agrees to give due credit to "ZURCGI STUDIO" as the copyright holder of the Products. ZUR agrees to give due credit to the Client.

The receiving party will protect all Confidential Information of the disclosing party as strictly confidential to the same extent it protects its own Confidential Information and not less than a reasonable standard of care.

The liability of ZUR is limited to the total amount of fees actually paid by the Client.

Parties agree to make all efforts to resolve any disputes by direct negotiation first. The parties agree that disputes will be subject to the exclusive jurisdiction of the law and courts of Taiwan.